Shipping policy

Shipping and Delivery Policy

Last updated: 8 July 2026

1. Where we deliver

We deliver throughout the United Kingdom. We also ship internationally to the United States and Canada.

2. Delivery options, costs and times

Free standard UK delivery on orders over £40. All delivery charges are shown in full at checkout before you pay, with no hidden fees added later.

• UK Standard Delivery (£4.99, free on orders over £40): 3 - 5 working days. During busy periods, please allow 4 - 6 working days.
• UK Express Delivery (£6.99): 2 - 3 working days.
• United States, Standard International (calculated at checkout): 6 - 9 working days.
• Canada, Standard International (calculated at checkout): 6 - 9 working days.

3. Dispatch

We aim to dispatch orders within 1-2 working days of purchase. Orders placed on weekends or bank holidays are processed the next working day. Delivery estimates above are in working days from dispatch and orders are sent via tracked courier services. If we do not agree a specific delivery date with you, we will deliver your order without undue delay and in any event within 30 days of the day after you place your order, as required by the Consumer Contracts Regulations 2013. If we cannot meet an agreed or essential delivery date, you may set a new reasonable date; if we then miss it, you may treat the contract as at an end and receive a full refund.

4. Lost, delayed or damaged parcels

Goods remain our responsibility until they are delivered to you or to a person or safe place you have nominated. If your parcel is delayed, lost, or arrives damaged, contact us at azixparz@outlook.com or on +447598327268 and we will resolve it by replacement or refund as appropriate. Where possible, please report visible damage within 48 hours of delivery (this does not affect your statutory rights).