Shipping policy

Shipping Policy

Last updated: 2 October 2026

The short version

Service	Cost	Arrives after dispatch
Standard	£4.99, or free on orders over £40	4 to 6 working days
Express	£6.99	2 to 3 working days

We dispatch within 1 to 2 working days, every order is tracked, and your order is our responsibility until it reaches you.

1. Where we deliver

We deliver to addresses throughout the United Kingdom, including Northern Ireland and the Scottish Highlands and islands. We do not currently deliver outside the United Kingdom, or to the Channel Islands, the Isle of Man, BFPO addresses or PO boxes.

2. Delivery costs

All delivery charges are shown in full at checkout before you pay.

Standard delivery: £4.99, or free when your order total is over £40 after any discount.
Express delivery: £6.99, whatever your order total.

3. Dispatch and delivery times

We aim to dispatch every order within 1 to 2 working days. Working days are Monday to Friday, excluding bank holidays. Orders placed at the weekend or on a bank holiday are processed on the next working day.

Once dispatched, Standard delivery arrives within 4 to 6 working days and Express delivery within 2 to 3 working days. Deliveries to Northern Ireland, the Scottish Highlands and islands, the Isle of Wight and the Isles of Scilly can take longer.

We send every order by tracked courier and email you tracking details when it leaves us.

4. Items with longer lead times

Some items are dispatched directly from our manufacturing partners and take longer to reach you. Where that applies, the product page shows the expected delivery time before you order. If your order contains items with different lead times, we may send them separately at no extra cost.

5. If your order is delayed

If we cannot dispatch your order within the time stated, we will email you with a new expected date. You can then choose to wait or cancel, and if you cancel we will refund everything you paid within 14 days.

If we have not agreed a specific delivery date with you, we will deliver without undue delay and no later than 30 days after you place your order. If we miss a delivery date that we agreed with you, or one that was essential, you can either set a new reasonable date or cancel and receive a full refund.

6. Receiving your order

Please check your delivery address carefully at checkout. Our beds are large parcels, so the courier may need someone to take them in. If you have chosen a safe place or a neighbour, the order counts as delivered when it is left there.

If the courier cannot deliver, they will usually leave a card or send a message explaining how to rearrange delivery. If a parcel comes back to us undelivered, we will contact you to arrange re-delivery or a full refund, whichever you prefer. If it came back because the address you gave was incorrect or incomplete, we may ask you to pay the £4.99 Standard delivery charge for sending it again.

7. Lost parcels

Your order remains our responsibility until it is delivered to you, to a person you nominated, or to a safe place you chose. If your tracking shows no movement for 3 working days, or your order has not arrived by the end of its delivery window, email us and we will chase the courier.

If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and any safe place, then contact us. We will investigate with the courier and, if the parcel cannot be found, send a replacement or refund you in full.

8. Damaged parcels

If the packaging is badly damaged, you can refuse delivery or ask the driver to note the damage. If an item arrives damaged, please email us within 48 hours of delivery where possible, with photos of the item and the packaging. We will collect the damaged item at our cost and send a replacement or refund you in full. Telling us later does not affect your legal rights.

9. Your legal rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.