Shipping policy

Shipping & Delivery Policy

Last updated: 08/06/2026

1. Where we deliver

We deliver to addresses in the United Kingdom [specify: mainland UK / including Northern Ireland, Highlands & Islands — state any exclusions or surcharges clearly and up front].

2. Delivery cost

Free standard UK delivery on orders over £40. For orders of £40 or less, a standard delivery charge of £[AMOUNT] applies. All delivery charges are shown in full at checkout before you pay; the price you see includes all mandatory charges, with no hidden fees added later.

3. Dispatch and delivery times

We aim to dispatch orders [placed before [TIME] on a working day] the next working day. [Only state "next-day dispatch" if you can genuinely meet it — see legal note below.] Estimated delivery is [X–Y] working days from dispatch via our carriers, [Royal Mail / DPD / [CARRIER]]. If we do not agree a specific delivery date with you, we will deliver your order without undue delay and in any event within 30 days of the day after you place your order, as required by the Consumer Contracts Regulations 2013. If we cannot meet an agreed or essential delivery date, you may set a new reasonable date; if we then miss it, you may treat the contract as at an end and receive a full refund.

4. Lost, delayed or damaged parcels

Goods remain our responsibility until they are delivered to you or to a person or safe place you have nominated. If your parcel is delayed, lost, or arrives damaged, contact us at [EMAIL] and we will resolve it — by replacement or refund as appropriate. Please report visible damage within [reasonable period, e.g. 48 hours] where possible (this does not affect your statutory rights).