Contact information
PawLunova · Contact
You get Abbas.
Not a call centre.
A question about sizing, an order, a return, the guarantee — or your dog specifically. Every message is answered by the person who runs this company, usually within one working day.
- Abbas@pawlunova.co.ukReply within one working day
- Phone
- +44 7598 327268Mon–Fri, 9am–5pm
- Post
- Bury, Greater ManchesterFull address below
Before you write, this might be quicker
Roughly four out of five messages we get are one of these, and each one has a page that answers it properly in about a minute:
- "What size do I need?" — the size and firmness guide, or the four-question Bed Finder.
- "When will it arrive?" — delivery times and costs. Standard UK is 3–5 working days from a 1–2 day dispatch.
- "Can I send it back?" — yes, for 100 nights, free UK collection. Full terms.
- "What's actually in the bed?" — a 50kg/m³ CertiPUR-US core, a waterproof liner and a 30°C cover.
- "How do I wash it?" — the care guide.
- Everything else — the full FAQ covers about forty questions.
Still write to us if…
Your dog is between sizes
Send the nose-to-base-of-tail measurement, breed and rough weight and we will tell you which size to order. This is our single most common message and we are quite good at it now.
Your dog has specific needs
Arthritis, post-surgery, three legs, a Dachshund's back, a giant breed nothing seems to fit. Tell us the situation and we will recommend honestly — including "nothing we sell is right for that".
Something has gone wrong
Late, lost, damaged, faulty, or just not what you expected. Include your order number and photographs and we will sort it rather than send you to a portal.
You want to claim the guarantee
Order number plus two photographs: one of the bed empty, one with something heavy where your dog lies so the compression shows. That is the whole process.
What to expect when you write
- One working day. Monday to Friday, 9am–5pm. Messages sent at the weekend get answered on Monday.
- A person, not a template. If the honest answer is that we do not have the right bed for your dog, that is the answer you will get.
- Include your order number if it is about an existing order — it saves a round trip.
- Photographs help enormously, especially for sizing questions and anything that has gone wrong.
Our business address
Yutani Ltd (trading as PawLunova)7 Monmouth Avenue
Bury
Greater Manchester
BL9 5DU
United Kingdom
Yutani Ltd is a private limited company registered in England and Wales. This is our registered business and correspondence address — it is not a showroom, so please do not travel to it expecting to see beds. All orders are delivered by tracked courier.
Returns are collected by a courier we arrange, so please do not post a bed to this address without emailing first — we will book the collection and it costs you nothing. Returns process here.
Tell us about your dog.
Breed, rough weight, how they sleep, and anything we should know about their joints. You will get a straight recommendation — and if the honest answer is "don't buy from us", you will get that too.
See also: FAQ · Delivery & returns · Our story · Privacy policy